venom Casino & Sportsbook Data Care

This page describes what we collect when you use venom and how we keep that data protected. We at venom process personal information only to operate our platform, verify your identity, process payments, and comply with law. We do not sell your data to third parties.

Our platform handles live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), sportsbook betting (football, badminton, MotoGP), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each activity requires certain data — your name and ID for verification, your payment details for deposits and withdrawals, your betting history for account records.

Below, we explain what we collect, how long we keep it, who has access, and what rights you have over your data on venom.

What we collect on venom

We collect your email address, phone number, full name, and date of birth when you register. We also collect identity documents — a photograph of your KTP, SIM, or passport, and a selfie for face verification. These are required to comply with anti-money-laundering regulations in jurisdictions where we operate.

When you deposit or withdraw, we receive payment information from your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, or bank VA). We do not store your card numbers or full payment credentials on our servers. Our payment processor handles tokenization and encryption.

We log all betting activity — game selections, bet amounts, outcomes, and timestamps. We also track your login times, IP address, device type, and browser information to detect fraud and unauthorised access. Session logs and gameplay history remain on our servers for 24 months, then are archived or deleted per our retention schedule.

How we use your data on venom

We use your name and identity documents to verify you are real, over the age threshold, and not self-excluded from another venom account. We use your payment details to process deposits and withdrawals. We use your email and phone to send account notifications, promotional offers, and compliance updates.

We use your betting history and gameplay logs to calculate your account balance, track your wagers for sportsbook settlement, and review live-dealer game outcomes. We analyse aggregate (non-personal) betting patterns to improve our game offerings and detect suspicious activity such as chip dumping or collusion.

We use your IP address and device data to prevent account takeover, detect botting, and enforce our terms (e.g., preventing duplicate accounts in Jakarta, Surabaya, Bandung, Medan, or Semarang from a single household). We do not use your data for marketing outside venom without your explicit consent.

Third parties and data processors on venom

We work with payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, and banks) to handle your deposits and withdrawals. These partners have their own privacy policies and data-handling rules. We also work with identity-verification providers to confirm your documents are authentic.

Our servers may be hosted outside your jurisdiction, including in regions such as Singapore or Australia. We maintain encryption in transit and at rest. Our staff and contractors in those regions sign confidentiality agreements and are bound by our data-protection standards.

We do not share your personal data with advertisers, data brokers, or social-media platforms. If a court or law-enforcement authority requests your data, we comply with valid legal orders. In those cases, we notify you unless doing so would violate the legal order.

Cookies and tracking on venom

We use cookies to remember your login session, language preference, and betting interface settings. Session cookies expire when you log out. Persistent cookies (lasting up to one year) help us recognise you on return visits so you don't re-enter your email each time.

We do not use cookies for cross-site tracking or third-party advertising. Our analytics provider (which may sit outside your jurisdiction) tracks aggregate page views and device types to help us improve venom's performance. This data is anonymised — we do not link it to your identity.

You can disable cookies in your browser settings, but some venom features (such as staying logged in) may not work. We do not respond to "Do Not Track" signals, as they are not yet standardised.

Your rights and data access on venom

You have the right to request a copy of all personal data we hold about you. Email [email protected] with your account email, and we provide a download of your data within 30 days, in a standard format (CSV or JSON). We also allow you to update your name, email, or phone number in your Account Settings on venom.

You may request deletion of your account and associated data. We will delete your profile, betting history, and personal information within 90 days, except where we are legally required to retain records (e.g., for tax or anti-money-laundering compliance). Any balance remaining in your account is paid out before deletion.

If you believe we have mishandled your data, you may lodge a complaint with your local data-protection authority. Our data controller is venom, with registered contact details available in our legal noticeIf you have data-related questions, contact support through the venom app.

Data retention and security on venom

We retain your personal information (name, ID documents, email) for the life of your venom account plus 7 years after closure, to comply with financial and legal-audit requirements. Betting history is archived after 24 months. Payment records are kept for 7 years per accounting law.

We store identity documents (ID scans, selfies) encrypted and segregated from other data. Only our compliance team can access them, and only to verify you during disputes or regulatory audits. We do not use your ID photographs for any purpose beyond verification.

Our systems are protected by firewalls, intrusion detection, and regular security audits. We undergo annual penetration testing and comply with industry standards (PCI-DSS for payment security, ISO 27001 for general security). If we detect a data breach, we notify affected users and authorities within the legally required timeframe.

Summary of our venom privacy practices

We at venom collect only the data necessary to operate our platform, verify your identity, and settle your transactions. We encrypt all data in transit and at rest. We do not sell, rent, or share your information with advertisers or brokers. We comply with local data-protection laws and allow you to access, update, or delete your data at any time.

Our services are available only where local law permits. Users are responsible for verifying that access and use of venom comply with their own jurisdiction's law. If you have questions about how we handle your data, contact support through the venom app or email [email protected].

This privacy policy was last updated in the current year and applies to all venom users worldwide. We notify users of material changes via email and in-app notification. Check back here periodically to review any updates to our data-handling practices on venom.