venomTerms of Use

When you open an account on venom, you agree to our terms of use. These terms cover how we operate our platform, what we expect from you, and what happens if disputes arise. We at venom keep our terms direct and factual — no hidden clauses, no surprise restrictions.

Our platform offers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (football, badminton, MotoGP), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). All activity is governed by the conditions outlined on this page. Our service is available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited.

This page walks through account creation, deposit and withdrawal rules, bonus conditions, and how we handle disputes on venom.

Account opening and eligibility on venom

To create a venom account, you provide an email address and phone number, confirm your email via a verification link, and submit identity documents (KTP, SIM, or passport). We verify your identity within 24 hours. Until verification is complete, you can browse venom markets but cannot deposit or place bets.

You must be at least 21 years old and a resident of a jurisdiction where our services are legally offered. You confirm this when you register. If we discover you are underage or in a prohibited jurisdiction, we close your account and refund any remaining balance. You are responsible for ensuring your access and use comply with your jurisdiction's law.

Each person may hold only one venom account. If we detect duplicate accounts, we close all but one and may forfeit balances. Accounts created using false information are subject to immediate closure and fund forfeiture. You must keep your login credentials confidential. If you suspect unauthorized access, contact support immediately.

Deposits, withdrawals, and payment methods on venom

We at venom accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits are processed immediately or within minutes, depending on the payment provider. Minimum deposit amounts are set per payment method; maximums vary by account tier and regional regulations.

Withdrawals must be requested via your venom account dashboard. We process withdrawal requests during business hours. Funds return to your original deposit method — if you deposited via mobile banking, your withdrawal routes to local payment. Bank transfers may take one business day. E-wallet withdrawals typically arrive within hours. We do not charge withdrawal fees, though your payment provider may apply standard transfer charges.

If a deposit fails to credit or a withdrawal is delayed beyond normal processing windows, check your transaction history in the app. If the issue persists, contact venom support with your transaction reference number. We investigate and resolve most cases within 48 hours. Disputes over transactions are settled based on records from venom and the payment provider.

Bonus terms and promotional offers on venom

We at venom occasionally offer promotional bonuses to new and existing customers. Any bonus is credited to your account only after your identity is verified. Bonuses may come with terms — for example, a bonus may be withdrawable only after you complete a certain number of game rounds, or may apply only to specific games.

We always disclose bonus terms clearly before you accept. If terms are unclear, contact support before claiming the bonus. Once you accept a bonus, you are bound by its conditions. Bonus abuse — such as opening multiple accounts to claim the same offer — results in forfeiture of the bonus and potential account closure.

All bonus funds are ultimately withdrawable once conditions are met, but subject to the same processing windows as regular withdrawals. We reserve the right to cancel or modify promotional offers at any time, with notice given via email or in-app notification.

Game rules and settlement on venom

Live-dealer games on venom (blackjack, roulette, baccarat, Dragon Tiger) are streamed from licensed studios. Dealers follow standard rules for each game; any house rule variations are disclosed on the table before play begins. All outcomes are final once the dealer declares the round closed. No disputed hands are replayed or refunded except in cases of clear technical malfunction.

Sportsbook bets on venom settle according to official results from the relevant league or governing body. If a match is postponed, abandoned, or significantly altered, bets settle per standard sportsbook convention (e.g., bets on abandoned matches are refunded). If a result is later overturned by the league, we honor the original settlement.

Slot games operate on programmed RTP (return-to-player) percentages; each spin outcome is determined by a certified random number generator. No pattern or strategy guarantees a win. If a technical fault occurs during play (e.g., connection drop, server error), we restore your account balance to the state before the faulted round and cancel the round.

Account suspension and closure on venom

We at venom may suspend or close your account if you breach these terms. Common reasons include: using false identity information, opening duplicate accounts, attempting fraud or collusion, or violating gaming rules (e.g., chip-dumping, match-fixing in esports betting).

If your account is suspended, you cannot log in or place new bets. Any balance remains in your account. We notify you via email of the reason and duration (if temporary) or permanent closure notice. If closure is permanent, you may request a balance withdrawal once the investigation is complete. Closure decisions are final and not subject to appeal within venom; you may contact local gaming authorities if you believe closure was unjust.

We reserve the right to close accounts in jurisdictions where we determine our services are no longer legally available. In such cases, we refund all balances within 30 days.

Dispute resolution and jurisdiction on venom

If you have a complaint about your venom account, a transaction, or game settlement, contact our support team via the app or email. We aim to respond within 24 hours and resolve most disputes within 7 days. Our response includes a full explanation of our decision and, if applicable, the evidence we relied on.

If you are unsatisfied with our response, you may escalate to an independent mediator in your jurisdiction (if available). We at venom are committed to fair resolution but are not obligated to reverse settled game outcomes or completed transactions except in cases of clear error or malfunction on our part.

These terms are governed by the laws of the jurisdiction where venom operates. Any legal action arising from your use of venom must be brought in a court of that jurisdiction. Users in Jakarta, Surabaya, Bandung, Medan, or Semarang are subject to the same terms and dispute processes as all other users on venom.

Summary of venom terms

Our terms reflect our commitment to fair and transparent operations on venom. You provide accurate identity information, play according to game rules, and use venom only where it is legally available. We process your deposits and withdrawals promptly, settle all game outcomes fairly, and investigate disputes in good faith.

Our services are available only where local law permits. Users are responsible for verifying that their access and use of venom comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

If you have questions about these terms, visit our FAQ or contact support through the venom app. We update these terms periodically and notify users of material changes via email.